bocosjewelry
Multicolored Lab-Grown Sapphire Flower Pendant | 18K Gold Plated 925 Sterling Silver Necklace with Moissanite - BOCOS Jewelry
Multicolored Lab-Grown Sapphire Flower Pendant | 18K Gold Plated 925 Sterling Silver Necklace with Moissanite - BOCOS Jewelry
Custom Design (Contact Support)
Custom Design (Contact Support)
You can contact us via email at support@bocosjewelry.com or through the chat box in the bottom right corner. Our team will get in touch with you shortly.
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- Ethically sourced silver jewelry
- Returns accepted within 30 days
- Free shipping on orders over $199
📦 Bocos Jewelry — Order Processing Workflow
1. Order Placement
Customer places an order through our official website.
An order confirmation email is automatically sent to the customer, including order details and payment receipt.
2. Payment Verification
Payment is securely processed through PayPal or credit card.
Orders are only released for fulfillment after successful payment verification.
3. Order Review & Quality Check
Our team reviews the order details (product type, size, engraving requests if any).
Products are inspected to ensure they meet quality standards (925 sterling silver hallmarks, moissanite grading, plating finish).
4. Packaging
Each piece of jewelry is polished and carefully packaged in our branded jewelry box.
Protective materials (anti-tarnish bag, bubble wrap, shipping box) are used to ensure safe delivery.
5. Shipping & Tracking
Orders are handed over to our logistics partner within 1–3 business days.
Customers receive a shipping confirmation email with tracking information.
U.S. orders over $199 receive free standard shipping.
6. Delivery
Estimated delivery time:
U.S. orders: 10-15 business days
Customers can track their package in real-time via the tracking link.
7. Returns & Exchanges
We accept returns within 30 days of delivery.
Refunds are processed within 5–7 business days after receiving the return.
Collapsible content
What is 925 sterling silver?
925 sterling silver is made of 92.5% pure silver and 7.5% other metals (usually copper) to improve its durability and strength.
How do I care for my sterling silver jewelry?
To keep your sterling silver jewelry looking its best, clean it regularly with a soft cloth, avoid contact with harsh chemicals, and store it in a dry, cool place.
What is your return policy?
We want you to love every piece of jewelry you purchase.
If you are not completely satisfied, we offer the following return policy:
1. Returns are accepted
within 30 days of receiving your order.
2. Items must be unused,
undamaged, in original packaging, and include all accessories and tags.
3. For hygiene and
customization reasons, earrings and personalized/customized jewelry (e.g.,
engraved items) are non-returnable.
4. If the return is due to
a quality issue, we will cover the return shipping cost; otherwise, the
customer is responsible for shipping fees.
5. Refunds will be processed
to your original payment method within business 5-7 days.
Can you customize jewelry?
Of course, we have a designer team of 15 people who can design any style of jewelry. Please tell me your ideas, or provide pictures, we can make it perfectly.
Where is bocosjewelry located?
Our headquarters is located in A3/3, 3F, Jewelry E-commerce Building, No.137-6 Xinxing 2nd Road, Xinglong Subdistrict, Changzhou District, Wuzhou, Guangxi, China
How to return an order?
To request a return, or if you otherwise require assistance, please contact our Customer Service Department. After we receive the returned order, our Quality Assurance department will inspect and verify the condition of the item. Once inspection is complete, your return will be fully processed.
If I don’t satisfied with your products, can I return it?
Of course. We offer a 30-day return policy if you are not satisfied with your order. Your may check the details of our 30-day return policy.
If I receive a wrong/damaged/defective item, what should I do?
Submit a ticket with picture(s) of the wrong/damaged/defective item as well as your order NO. so that we can solve your problem as soon as possible
How soon will I receive my refund for the return?
Returns will be processed within 5-7 days upon receipt of your package. The refund will be issued either in the original payment method or via store credit as you requested. Once your refund has been issued, you will receive a confirmation email.