Refund Policy

At Bocos Jewelry, we want you to be completely satisfied with your purchase. Please review our refund and return policy carefully before placing an order.

1. Return Eligibility

We accept returns within 30 days from the date of delivery, provided that all of the following conditions are met:

The item is unworn, unused, and in brand-new condition.
The item is returned with all original packaging, tags, certificates, and accessories (including the gift box and anti-tarnish pouch).
The item shows no signs of damage, alteration, or wear.
No Restocking Fee: We do NOT charge any restocking or handling fees for valid returns.

2. Non-Returnable Items

The following items are final sale and are non-refundable, unless they arrive damaged or defective due to a manufacturing issue:

Customized, engraved, or made-to-order items (including customized Solid Gold options).
Earrings and piercing jewelry (for hygiene reasons).
Items marked as Final Sale or Clearance.

3. Return Shipping Costs

Buyer’s Responsibility (Standard Returns): For standard returns (e.g., change of mind, incorrect size chosen), the customer is responsible for return shipping costs. We strongly recommend using a trackable shipping service, as we cannot be responsible for lost or damaged return packages.
Seller’s Responsibility (Defective / Damaged / Incorrect Items): If the return is due to our error (defective, damaged in transit, or incorrect item sent), Bocos Jewelry will cover all return shipping costs or provide a pre-paid return shipping label.

4. How to Initiate a Return

Contact our customer service team at support@bocosjewelry.com to request a Return Merchandise Authorization (RMA) within 30 days of delivery.
Returns sent back without prior authorization/RMA will not be accepted or processed.
Once authorized, pack the item securely in its original packaging and ship it to the return address provided by our team.

5. Refunds & Processing

Once we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund.
If approved, your refund will be processed back to your original payment method within 5–7 business days.
Non-Refundable Costs: Original shipping fees (if applicable) are non-refundable for standard returns.

6. Defective, Damaged, or Incorrect Items

If you receive an item that is defective, damaged, or substantially different from your order specification, please contact us within 7 days of delivery with clear photos/videos of the issue. We will swiftly provide:

A full refund (including shipping costs), OR
A free replacement item.

7. Refused or Undeliverable Packages

If a package is refused by the customer or returned due to an incorrect address, unpaid destination customs fees/duties, or failed delivery attempts:
The original shipping fees and return shipping fees incurred by us will be deducted from your final refund.

8. Exchanges

We do not offer direct exchange services. If you prefer a different item or size, please initiate a return for the eligible item and place a new order on our website.