📦 Bocos Jewelry — Order Processing Workflow

1. Order Placement

• Customer places an order through our official website.

• An order confirmation email is automatically sent to the customer, including order details and payment receipt.

2. Payment Verification

• Payment is securely processed through PayPal or credit card.

• Orders are only released for fulfillment after successful payment verification.

3. Order Review & Quality Check

• Our team reviews the order details (product type, size, engraving requests if any).

• Products are inspected to ensure they meet quality standards (925 sterling silver hallmarks, moissanite grading, plating finish).。

4. Packaging

• Each piece of jewelry is polished and carefully packaged in our branded jewelry box.

• Protective materials (anti-tarnish bag, bubble wrap, shipping box) are used to ensure safe delivery.
  

5. Shipping & Tracking

• Orders are handed over to our logistics partner within 1–3 business days.

• Customers receive a shipping confirmation email with tracking information.

• U.S. orders over $199 receive free standard shipping.

6. Delivery

• Estimated delivery time:

  • U.S. orders: 10-15 business days
    

• Customers can track their package in real-time via the tracking link.

7. Returns & Exchanges

• We accept returns within 30 days of delivery.我们接受交货后 30 天内的退货。

• Returned items must be unworn, in original packaging.

• Refunds are processed within 5–7 business days after receiving the return.